Viking Vgcc5304bss 30 Professional Custom

49 of 50 people found the following review helpful.
Stay Away from Viking!
By Cooking Mom
I bought a 36″ All Gas Viking Range (mine was with griddle top) in 2004, and have had problems ever since. I invested in a Viking thinking that this would be a quality product that would last. With three growing kids, I do a lot of cooking, and wanted a product that I could depend on. The range was more expensive (over $5,000 when I bought it) than other brands, but I thought it would be worth the investment. I was wrong. The quality of the range has been very disappointing!

When my first range was delivered, the oven would not ignite. The service technician told me that all the igniters in the oven were broken. Not a good sign. Rather than have them fix the problem, I insisted on a new range. This I got, but then a year later, the broiler stopped working and that thermostat had to be replaced. In 2009, the front left burner wouldn’t stop clicking even after the burner ignited. The technician had to replace the spark module, and at the same time recommended replacing the two oven igniters as they were slow to come on. This year, the griddle knob stem broke off. I mean give me a break! I cook often, but am not careless, and was infuriated when everyone insisted that the knob probably got “bumped.” If you look a the stem, it’s not even a solid piece of metal! I had to replace the whole thermostat system. And to make matters worse, when investigating the thermostat problem, I noticed that the griddle had split along its seam and was oozing grease onto the inside of the range!

That was the last straw. I wrote Viking about how disappointed I was with their product and the hundreds of dollars I have had to spend in repairs. At the very least, I wanted them to replace the griddle without charge. When they sent a technician to take a picture of the griddle, I thought they would take care of it. But today, I got a call saying that because the range was out of warranty, they could not do anything about the griddle. If that was the case, then why send a technician out to look at it in the first place? They wasted my time and exhausted my patience with their inferior customer support.

I liked the idea of supporting an American company based in Mississippi, but I would recommend to everyone to STAY AWAY FROM VIKING! The quality and customer service are absolutely below par!!!

11 of 11 people found the following review helpful.
Don’t waste your money
By dagny
Just got this stove & the convection fan is rattling & does not work. Amazing something so expensive is not quality.

5 of 5 people found the following review helpful.
poor quality, breaks down, poor customer service
By j.d.
I bought a 3 year old house with the viking 36″ professional range (same as reviewer #1) and I too have had tons of problems with this range. Burners click constantly, one only lights once and then you have to wait until another day for it to light again. The oven burns everything so it probably needs the thermostat redone, which is expensive. Then the other day the hinge on the oven door broke and now the oven door flies open. A piece of junk and huge disappointment DO NOT BUY VIKING

See all 3 customer reviews…

Viking Vgcc5304bss 30 Professional Custom Image

Viking Vgcc5304bss 30 Professional Custom Photo

Viking Vgcc5304bss 30 Professional Custom Pic

Viking Vgcc5304bss 30 Professional Custom Pic

Viking Vgcc5304bss 30 Professional Custom Image

Viking Vgcc5304bss 30 Professional Custom Image

Viking Vgcc5304bss 30 Professional Custom Picture

Viking Vgcc5304bss 30 Professional Custom Picture